RTB = Return to Base; C&R = Collect and Return
Upgrade options may be purchased at point of sale or within the first year following the date of delivery of your system.

• Gateway will provide basic technical support for the hardware and operating system supplied.
• Support is available via phone, fax, email and web.
• Technical Support hours are: 
  • 8:00 a.m. to 9:00 p.m. (Eastern Standard Time), Monday to Friday

• Parts warranty covers the base system but excluding any add-on peripherals such as printers and scanners.
• Any replacement part orders received prior to 4:00 p.m. EST Monday to Friday will be processed same day (pending parts availability) and delivered via courier to the client's designated location. Most components will ship via next-business-day delivery.
• Faulty parts must be returned via the provided pre-paid courier docket.

• Gateway will install replacement parts in your product as necessary to correct defects covered under the limited warranty applicable to the Product.
• On-site service is only available for your location if it is within a 50-kilometre travelling distance of a then-existing facility of Gateway or its authorised on-site service provider. Please consult your product sales representative to determine whether the on-site service is available at your location.
• On-site parts replacement service is not available for any external peripheral, including any monitor, mouse, keyboard, joystick or speaker.
• Onsite diagnosis and problem troubleshooting is not included in the standard onsite warranty but is available at a per incident charge.

• Gateway offers return to base service for the correction of defects covered under the limited warranty applicable to the Product.
• Our authorised service centres are located in Sydney, Melbourne, Brisbane, Perth and Adelaide.
• Collect & Return is a separate service where Gateway arrange & pay for the collection, repair, and return of the product.